Our Services

Comprehensive Service Portfolio

At Universla Marking we go beyond delivering cutting-edge laser coding machines—we provide 360° support to ensure seamless integration, optimal performance, and continuous innovation for your coding and marking operations. Our services are designed to empower your team, minimize downtime, and future-proof your production processes.

1. Pre-Sale Consultation & Customization

Needs Assessment: Our experts conduct in-depth analyses of your production environment, substrate types, throughput requirements, and compliance standards.

Sample Testing: Free material trials to demonstrate marking quality, adhesion, and readability on your specific products.
Solution Design: Tailored hardware/software configurations (e.g., fiber, CO2, or UV lasers) matched to your line speed, space constraints, and budget.

2. Installation & Integration
On-Site Deployment: Certified engineers handle machine setup, calibration, and integration with existing production lines (e.g., conveyors, vision systems, PLCs).

Line Optimization: Real-time adjustments to ensure synchronization with high-speed workflows and minimal disruption.

Compliance Assurance: Validation support for industry-specific standards (e.g., ISO, GMP, FDA 21 CFR Part 11).

3. Training & Knowledge Transfer

Operator Training: Hands-on sessions covering machine operation, routine maintenance, and safety protocols.

Software Mastery: Advanced workshops for IT/engineering teams on coding logic, variable data integration, and user permissions.

24/7 Digital Resources: Access to video tutorials, troubleshooting guides, and a centralized knowledge base.

4. Post-Sale Support

Dedicated Helpdesk: Multilingual technical support via phone, email, or live chat with a guaranteed 4-hour response time.

Preventive Maintenance: Scheduled inspections, lens cleaning, and component diagnostics to extend equipment lifespan.

Spare Parts Network: Global inventory of genuine components for rapid replacements, backed by traceable warranties.